I have the best customers in the world.
There are a lot of companies, businesses, and people out there who might say that, but I actually mean it. I was really scared about customers when I first started with Etsy. I know, I know, I shouldn’t have been. But you hear things, you know? Horror stories of people trying to return things and claiming they’re broken or lost or whatever, just to get their money back.
That kind of thing can really hurt a small business. As a business of one, my business is about as small as it can get. I’m probably even more paranoid because I’ve already closed one business. That hurt. A lot. It was frightening going back into the deep end. Hell, it took me about 13-14 years to recover enough to think about it. So yeah, I was scared.
When I started in on POD, I was even scared-er. It’s a new world. I have no control, really, on quality control, something I’ve always been extremely proud of with my jewelry and other beaded pieces. I have to trust that the company I’ve chosen is going to take care of my customers. YIKES. BIG YIKES!
As the holiday season began, and I actually had sales, I started to encounter problems. Not big ones, but still, problems. I was nervous and freaking out. A lot. My printers ran out of the mousepads I’m printing my pendulum pads on, the round ones, and of course I got an order for one. PANIC! I had no idea if they had simply run out of them, or if they were discontinuing them.
This just wouldn’t look the same if it were square!
Nervous beyond necessity, I messaged the printers first to try and find out if I was even going to be able to carry these things any more. Then, before it would be humanly possible for anyone to answer that question, I messaged the customer. I told them the situation, and a whole list of possible options. I could have it printed on a square mousepad, or we could upgrade it to either the wooden board or the leather one, but I couldn’t even get a preview of the leather one yet, so I had no IDEA what it would look like. Or we could wait, and see what the printers said.
My goodness, they were amazing. SO understanding, patient, and almost nonchalant about what seemed like a life-or-death situation to me! 🙂To say I was relieved was an understatement.
That story, of course, ended exactly as you probably thought it would. They had simply run short, in a couple of days they had refilled the supply, and it was printed and speedily on the way to that WONDERFUL human. Phew.
I’ve mentioned I have anxiety, right?
There was a “horrible” misprint of a Hekate journal that another customer ended up with. By horrible, I mean it was mildly wrinkled on a corner, and part of the cover wasn’t properly printed all the way to the edge. That can happen. But, naturally, I freaked out again. Another wonderful customer, though! They happily provided me with the photographic evidence I needed for the printer and BAM! Just like that it’s reprinted and flying on the way to them. Handled.
There was just a small, squished dent in one corner, but it was devastating to me!
WHY do I always panic?
Then, there are the customers who don’t know how wonderful, warm and fuzzy they’ve made me feel.
Every time one of the “patriarchy” variations sells, my heart sings. Every time I sell one overseas, even though the postage is outrageous, I feel absolutely loved. The latest was a customer who was not only overseas, but bought a shirt in a multiple X size. As a person of extra girth myself, it was really important to me to find sizes that go as high as I could possibly get, so I’ve chosen a printer who, at least in most styles, offers up to 5x. I’m irritated as hell that they charge me so much more for the larger sizes, but if I start selling more and can spread out the loss, I won’t pass that on to the customer anymore. If. I hope to. 💜 Knowing that someone purchased it, and appreciated it’s availability even though I had to charge more? Priceless.
Maybe someday I’ll stop panicking every time I run into a speedbump. With customers like this, I’m sure to. That and continuing my therapy!
High Spirits Divine 